CONTACT
shopcotte@gmail.com



REFUNDS & EXCHANGES
All sales are final. 
Please make sure you really want your piece, all items are handmade and your order cannot be cancelled.
Refunds, exchanges or cancellations will not be given just because you changed your mind.

Cotte de Mailles is not responsible for missing/lost or stolen packages.
Refunds or replacements are not given for packages that are lost in transit or for packages that are marked as delivered.
Refunds are not given for packages that arrived later than expected because of the postal service being slow.



SHIPPING
Everything is made-to-order once your order is placed.
Once payment is received please allow up to 4-6 weeks for your order to be made. 
If you'd like your order to be made & shipped before everyone else's in queue, there is an Express Production option you can pay for.
Once your order is packed & dropped at the post office Cotte de Mailles has no control over what happens to it or how long it will take to arrive.
All orders are shipped via USPS flat rate shipping unless you choose priority shipping at checkout.

Every single piece is handmade, cleaned, packed & shipped out by one [1] person, so please be patient!



DOUBLE CHECK YOUR MAILING INFO
I  ship to the address that is provided - Cotte de Mailles is not responsible if your package gets lost or is sent back.
Customer will have to pay for additional shipping if package has to be shipped back again.



PACKAGE INSURANCE
There is an option in the Add Ons section to insure your package! 
If in the rare occurrence that a package does get lost or stolen - please message me so we can try to fix this issue together.



OUT OF COUNTRY ORDERS, DUTY AND CUSTOMS FEES 
Orders shipped outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. 
The recipient will be responsible for such charges. 

If your package is returned to the seller, recipient will have to pay shipping fees again if they still want their package.
Refunds are not given if recipient chooses not to accept package and it is sent back.



REPAIRS 
I will gladly fix up any old pieces no matter how long ago you purchased them, at no charge. (broken clasps, broken rings, etc.) 
I will also adjust any items that don't fit properly free of charge.



ABOUT THE MATERIALS
99% of the items listed are completely stainless steel - an exception are the spikes used for the hair clips which are silver plated. 
Everything else used to make necklaces, bracelets, earrings, etc. are all made with 100% stainless steel materials.

Stainless steel is considered hypoallergenic. It can be worn in water and will never rust, tarnish or corrode.
Take proper care of your pieces and they will last forever!

*Stainless steel may contain small traces of nickel, if you have a high nickel allergy please keep this in mind. 

To wash pieces just use soap and water!